Usingempathyaroundtheworkplace.Empathyiscreditedasafactorinimprovedrelationshipsandevenbetterproductdevelopment.Butwhileit’seasytosay“justputyourselfinsomeoneelse’sshoes,“therealityisthatunderstandingthemotivationsandemotionsofothersoftenproveselusive.Thisbookhelpsyouunderstandwhatempathyis,whyit’simportant,howtosurmountthehurdlesthatmakeyoulessempathetic-andwhentoomuchempathyisjusttoomuch.Thisvolumeincludestheworkof:DanielGolemanAnnieMcKeeAdamWaytzThiscollectionofarticlesincludes“WhatIsEmpathy?“byDanielGoleman;“WhyCompassionIsaBetterManagerialTacticThanToughness“byEmmaSeppala;“WhatGreatListenersActuallyDo“byJackZengerandJosephFolkman;“EmpathyIsKeytoaGreatMeeting“byAnnieMcKee;“It’sHardertoEmpathizewithPeopleIfYou’veBeeninTheirShoes“byRachelRutton,Mary-HunterMcDonnell,andLoranNordgren;“BeingPowerfulMakesYouLessEmpathetic“byLouSolomon;“AProcessforEmpatheticProductDesign“byJonKolko;“HowFacebookUsesEmpathytoKeepUserDataSafe“byMelissaLuu-Van;“TheLimitsofEmpathy“byAdamWaytz;and“WhattheDalaiLamaTaughtDanielGolemanAboutEmotionalIntelligence“aninterviewwithDanielGolemanbyAndreaOvans.Howtobehumanatwork.TheHBREmotionalIntelligenceSeriesfeaturessmart,essentialreadingonthehumansideofprofessionallifefromthepagesofHarvardBusinessReview.Eachbookintheseriesoffersprovenresearchshowinghowouremotionsimpactourworklives,practicaladviceformanagingdifficultpeopleandsituations,andinspiringessaysonwhatitmeanstotendtoouremotionalwell-beingatwork.Upliftingandpractical,thesebooksdescribethesocialskillsthatarecriticalforambitiousprofessionalstomaster.
